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PRIVACY CONSIDERATIONS

UPMC Health Plan is absolutely committed to safeguarding your privacy. As outlined in our Privacy Statement and Notice of Privacy Practices, we keep the health information of our members in the strictest confidence. If you are not familiar with these documents, we encourage you to read them. This is the best way for you to learn the details of how we at the Health Plan protect the health information of our members and the specific circumstances in which we can use and disclose the protected health information of our members.

Online Forms

At times, we may ask you for personal information while you are visiting our website. We ask for this information only to deliver materials that you have requested, to respond to a question you have asked, or to provide you with a product or service.

When you enter data into an online form on our website, the personal information you type is protected and securely transmitted to us through a method such as a Secure Sockets Layer (SSL). SSL is the standard method that websites use to protect visitors' information by coding or "encrypting" everything from credit card transactions to enrollment data.

All of the health information that our members provide to us through this website is subject to the protections outlined in our Privacy Statement and Notice of Privacy Practices.

Using "Cookies" to Monitor Website Usage

When you access the UPMC Health Plan website, we do not require you to register or otherwise provide any personal information, such as your name, social security number, or e-mail address. We may, however, monitor and record your usage of our site during your visit. We collect this information only to enhance your experience while you are here. For example, we use the information to help make the site as consumer-friendly and informative as possible.

We monitor your visit to the site through the use of "cookies." A "cookie" is a piece of data that a website can send to your browser while you are using the site. A cookie is not a computer program — it cannot read data from your computer, perform any action on your data, or embed any commands in your computer. While cookies are used to identify repeat visitors to a website, they do not contain any personally identifying information about you, such as your name, e-mail address, user ID, or password.

Cookies cannot gather any personal information about you other than information you provide voluntarily, such as the information you enter if you choose to register on the site.

UPMC Health Plan uses cookies to help ensure security. By examining cookies during a visit, the website can verify that the visitor requesting an action is still the same visitor who originally logged on to the site. Cookies also keep track of aggregate statistics for a website, such as the total number of visitors that use the site, the server location from which each visitor accesses the site, and the number of pages each visitor views. UPMC Health Plan collects this information, but never provides it for sale, lease, or other arrangement with any third party. The Health Plan uses the information internally as a tool to improve the quality of the information and services we offer through our website.

Most browser software lets you decide whether or not you want to allow cookies to be created. You can set your browser to notify you when a website sends a cookie to your computer. Most browsers also provide a way for you to remove cookies from your computer. If you tell your browser to deny cookies while you are visiting the UPMC Health Plan website, visit will be terminated for your protection.

E-mail

We are sincerely interested in hearing from you. If you have comments or questions about this website or about UPMC Health Plan, please feel free to contact us. We may share your comments and questions with our customer service representatives or with those UPMC Health Plan employees most capable of responding to your communication. In every other respect, we will keep your comments and questions confidential.

You should be aware that your e-mail, like most non-encrypted Internet e-mail, might be accessed and viewed by other Internet users without your knowledge or permission. While this is not a common occurrence, we suggest you do not send sensitive or confidential information (such as your Social Security number) via e-mail to UPMC Health Plan. It is more secure to use the telephone for confidential or sensitive communication.

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